Your Privacy Is Our Priority
This privacy policy describes in detail how your personal information is collected, stored, and protected on the zd99 platform.
This privacy policy applies to the zd99 website (zd99.cam) and its related services. By using our services, you are considered to have agreed to the terms of this policy. We will notify you if this policy changes.
zd99 operates a trusted online entertainment platform for users in Bangladesh. We believe that protecting the security and privacy of your personal information is one of our core responsibilities. This privacy policy is designed to give you complete transparency about how we collect and process information. Please read each item described here carefully, as it clarifies your legal rights and obligations regarding data protection.
1. What Information We Collect
We collect various types of information when you create an account and use services on the zd99 platform. This information can be divided into three main categories:
Information You Provide
Information you directly provide during registration, verification, or customer support:
- Full name, date of birth, and nationality
- Email address and residential address
- National ID card or passport details (for identity verification)
- Payment method details (bKash, Nagad, Rocket, or bank account number)
- Messages or complaints sent to customer support
Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser and operating system information
- Page visit times, session duration, and click history
- Data collected through cookies and similar tracking technologies
- Login times, transaction history, and gameplay logs
Information Received from Third Parties
In certain circumstances we may also receive information from trusted third parties, such as:
- Identity verification service providers
- Fraud prevention and risk assessment services
- Payment processing partners
2. How We Use Your Information
zd99 uses collected information only for the following legitimate purposes. We never use your information for unnecessary purposes without your permission.
3. Cookies and Similar Technologies
We use cookies to improve your experience on the zd99 website and to ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functionality of the platform. Without them, login, session management, and security features will not work. There is no option to disable these cookies as they are an integral part of the service.
Functional Cookies
These cookies remember your preferences (such as language selection and display settings) and ensure your personalized experience. You do not need to configure all settings again on your next visit.
Analytics Cookies
We use analytics cookies to collect anonymous statistics. This helps us understand which pages are visited most, average session duration, and how users navigate the platform. This data is completely anonymous and is not linked to personal identity.
You can control most cookies through your browser settings. However, disabling essential cookies may cause some parts of the service to not work correctly.
4. Sharing Information with Third Parties
zd99 never sells your personal information. We may share information with third parties only in the following limited and specific circumstances:
Technology Partners
Payment gateways, identity verification services, and cloud infrastructure providers may access limited data to deliver services. They are bound to strict confidentiality agreements with us.
Regulatory Authorities
We may have a legal obligation to disclose information to relevant authorities pursuant to court orders, government directives, or legal investigations.
Security Services
Limited information may be shared with specialist security service providers for fraud detection, anti-money laundering, and protecting the integrity of the platform.
Consent-Based Sharing
Beyond the cases mentioned above, we will not share your personal information with any third party without your explicit written consent.
5. Data Security Measures
To ensure the security of your information, zd99 follows industry best practices and has deployed multiple layers of protection.
Encryption Technology
All data transmitted on our platform is protected by SSL (Secure Sockets Layer) encryption. This means no unauthorized party can read or alter your information while it travels over the internet. Stored data is also kept secure using strong encryption methods.
Secure Server Environment
Our servers are hosted in high-security data centers with both physical and logical security controls in place. Regular security audits and vulnerability assessments are conducted. Data backup processes ensure that the risk of data loss is minimal.
Access Controls
Among zd99's internal staff, only those who need to view your information for a specific reason will have access. All staff sign confidentiality agreements and receive regular data protection training.
No digital system is 100% impenetrable. If you suspect that the security of your account has been compromised, please contact [email protected] immediately.
6. Data Retention Period
zd99 does not retain your information beyond the period necessary. The retention period depends on the type of information and legal requirements.
Active Account Information
Your registration information and profile data will be retained for as long as your zd99 account remains active. Even after you close your account, some information may be kept for a defined period for regulatory or legal reasons.
Financial Transaction Records
Records of deposits, withdrawals, and betting activity are retained for an extended period in accordance with legal and regulatory requirements. These records may be used to investigate financial irregularities and to resolve disputes.
Communication Records
Messages, complaints, and related responses you send to customer support are retained for a limited period to ensure service quality and for future reference if needed.
7. Your Privacy Rights
As a registered user of zd99, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. You can request this information by logging into your account or by contacting us directly.
Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected. Keeping information accurate is in both your interest and ours.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You may object to the use of your information for optional purposes such as marketing communications. Your request will be actioned within a reasonable time.
Right to Data Portability
You may request a structured copy of your information held by us in a common format, which can be transferred to another service.
Right to Withdraw Consent
For processing activities based on consent, you may withdraw that consent at any time. This will not affect processing that has already taken place.
To exercise any of the rights above or if you have any questions about your information, please contact our privacy team at [email protected]. We aim to respond within 7 business days.
8. Protection of Minors
zd99's services are strictly for individuals aged 21 and over only. We do not knowingly collect or store information from anyone under the age of 21. Through the age verification process at registration we ensure that only adults can create an account on the platform.
If it comes to our attention that a minor is using our services or that their information has been collected, we will immediately close that account and delete the relevant information. Parents or legal guardians who suspect their minor child has registered on our platform should contact [email protected].
9. Changes to the Privacy Policy
This privacy policy may be updated from time to time to keep pace with changes to our services and the applicable legal framework.
Notice of Changes
If significant changes are made to the privacy policy, we will send a notice to your registered email address and update the "Last Updated" date on this page. Continued use of the platform after changes are made will be considered your agreement to the updated policy.
Recommendation to Review Regularly
We recommend that you review this page from time to time so that you are always aware of how your information is being managed. Previous versions of this policy will be provided upon request.
10. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to get in touch with us.
Live Chat Support
Our Bengali-speaking support team is ready to assist you via live chat 7 days a week, 24 hours a day. For any privacy-related questions, this is the fastest way to reach us.
Email Contact
For detailed privacy-related requests or formal inquiries, you can send an email to: [email protected]
Instant support for general questions is available via live chat. For formal privacy requests sent by email, we aim to respond within 7 business days.
Your information is in safe hands
Play safely at zd99. We ensure SSL encryption and fair play to keep your experience enjoyable.